Privacy Policy

TL;DR

Stereo is a privacy-friendly application. No 🙈 monkey business!

  • 🤝 We never share your information (We don't even have much anyway)
  • 💯 We use privacy-friendly analytics.
  • 🍪 We have zero cookies that track you. The only cookie is for authentication.
  • 👻 You can easily delete all of your data at any time.

Don't believe us? Check out the source code


Last updated: Jun 18, 2020

The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity & access

Sign up is not required to use withstereo.com (the "Application"). When you do, we ask for only your profile photo and email. Your email is never visible to others across the Application, and there is no option to make it visible to anyone. That's just so we can send you updates on your rooms and other lovely updates. We also give you the option to add a profile picture that displays in the app, but we do not normally look at or access that picture. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either. You are free to delete your information at any time, and we make it at your best comfort in doing so.

Geolocation data

We do not keep any logs such as IP address and time of access or analyze and track your usage by any means. Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses.

Website interactions

When you browse our application, your browser automatically shares certain information such as which operating system and browser version you are using. We use Fathom, a privacy-focused analytics, which collects that information, along with the pages you are visiting to help inform some design decisions. Fathom truly anonymizes visitors through complex hashes, does not use cookies to store anything, and is fully GDPR and E-Privacy. Its data policy can be viewed here: usefathom.com/data

Cookies and Do Not Track

We do use first-party cookies to store certain preferences, make it easier for you to use our applications. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. The cookie is not used to support some in-house analytics or analyze your usage. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org

Voluntary correspondence

When you write Stereo with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. You may request us to delete the correspondence as you see fit.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

When we access or share your information

Our default practice is to not access your information. The only times we’ll ever access or share your info are:

  • To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding. We use Sentry for error reporting, which has its privacy policy here. Should an error happens, we attach to it a randomized reference ID that will be shown to you. You may choose to provide the ID to us to aid the troubleshooting effort.
  • We won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Location of Site and Data

This Application is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Stereo recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include: Right of Access, Right to Correction, Right to Erasure, Right to Complain, Right to Restrict Processing, Right to Object, Right to Portability, and Right to not be subject to Automated Decision-Making.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

When you delete data in your accounts

When you deactivate your account, we’ll ensure that nothing is stored on our servers immediately. Anything you delete on your account while it’s active will also be purged immediately. We do not have backups of our application databases, but if we do in the future, they are kept for up to 30 days. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome so if you change your mind you’ll need to do so before your data are deleted from our active servers.

Changes & questions

Stereo may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time in settings.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!

Adapted from the Basecamp open-source policies / CC BY 4.0

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